Refund Policy

1. Overview

Discipline Vault provides digital products and services, including online courses, toolkits, worksheets, premium articles, memberships, and related resources. Please review the product description, price, access terms, and technical requirements before purchasing.

This policy explains our standard approach. It does not exclude, restrict, or replace any right or remedy that cannot lawfully be excluded under applicable consumer law.

2. Digital Product Refunds

Except where required by applicable law, we do not provide refunds for change of mind after access to a digital product has been granted.

This includes courses, downloads, templates, toolkits, worksheets, premium articles, and other digital resources. A refund will not normally be provided because a customer did not use or complete a product, made an accidental purchase, changed their mind, or later decided that the product was not suitable.

However, you may be entitled to a refund, replacement, restored access, correction, or another remedy where required by law—for example, where a product is faulty, materially different from its description, or cannot be accessed because of a problem for which Discipline Vault is responsible.

3. Membership Subscriptions

Membership subscriptions renew automatically at the monthly or yearly billing interval selected during checkout unless cancelled before the next renewal date.

You may cancel at any time to prevent future charges. After cancellation, access will normally continue until the end of the current paid billing period. Except where required by law, we do not provide partial or prorated refunds for unused time, and cancellation does not automatically refund a payment that has already been processed.

You are responsible for confirming that cancellation was completed before the next renewal date. If you need help, contact support before the renewal date where reasonably possible.

4. Technical and Access Issues

If you experience difficulty logging in, downloading a product, accessing purchased content, or using your membership, email support@disciplinevault.com.

We usually respond within 2 business days, Monday to Friday, excluding public holidays. Please give us a reasonable opportunity to investigate and resolve the issue. Depending on the circumstances, we may restore access, provide a replacement file, correct the issue, or provide another remedy required by law.

5. How to Request Assistance or a Refund Review

Email support@disciplinevault.com and include:

• The email address used for the purchase
• The product or membership purchased
• The purchase date
• The order or transaction number, if available
• A clear description of the issue and any relevant screenshots

Do not send full payment-card details by email. Submitting a request does not automatically mean that a refund will be approved.

If a refund is approved, it will normally be returned to the original payment method. Processing times depend on the checkout provider, card issuer, and bank.

6. Duplicate, Incorrect, or Unauthorised Charges

If you believe you were charged twice, charged an incorrect amount, or do not recognise a payment, contact us as soon as possible. Include the transaction date, amount, and purchase email address, but do not include complete card details.

We will investigate and provide an appropriate remedy where an error has occurred. This policy does not limit your right to dispute an unauthorised or incorrect charge through your payment provider.

7. International Consumer Rights

Customers in some countries may have statutory cancellation, withdrawal, cooling-off, or digital-content rights. Immediate access to digital content may affect a statutory cancellation right where the law permits this and the required consent or acknowledgement has been obtained during checkout.

Nothing in this policy limits rights that cannot legally be excluded under the laws applicable to your purchase.

8. Payment Disputes, Fraud, and Misuse

Please contact us before starting a payment dispute so we have an opportunity to investigate and resolve the issue. We may temporarily restrict access while investigating an unauthorised payment, chargeback, fraud allegation, account sharing, or unauthorised distribution of content.

This section does not limit your right to dispute an unauthorised or incorrect charge or exercise any right available under applicable law.

9. Responsibility Before Purchase

Please read the product page, included resources, pricing, currency, billing frequency, and access details before purchasing. Contact support before purchase if a material detail is unclear.

10. Consumer Law

Our products and services may come with guarantees, rights, or remedies that cannot be excluded. Any limitation or exclusion in this policy applies only to the maximum extent permitted by law.

11. Contact

For access, billing, cancellation, or refund questions, email support@disciplinevault.com. We usually respond within 2 business days, Monday to Friday, excluding public holidays.